Messy data is hurting our support flow. Tags mean different things to different people, and search brings up old drafts that no one trusts. Dashboards feel too noisy, so the team tends to ignore them. The goal is to create a simple structure that helps us identify what breaks most often, which replies work best, and where we lose time—seeking a clear plan that avoids adding unnecessary tasks to every ticket.
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The dropdowns and three saved views sound like a relief compared to a tag free-for-all. A weekly prune plus one shipped fix also feels realistic for a team already under load. Planning to copy this flow and watch whether the “Repeats to fix” view tells a clearer story after two weeks.