Installed a smart meter upgrade last month, yet my online account still shows estimated usage instead of the actual meter reading. I completed their online service request without any confirmation or change in data. Has anyone else waited through estimated bills before seeing real readings appear? I’m keen to know which follow-up detail finally prompted an actual update.
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Realizing the estimates remained unchanged, I gathered my account number, installation date, and a photo of the new meter display to have ready before calling the Evergy phone number. Sharing those three critical details at the start of the call allowed the representative to verify the meter swap in their system immediately. They triggered a remote data pull and confirmed the actual reading posted within minutes while we were still on the line. That one clear call—delivering key installation context right away shifted estimated billing to precise usage without further delay.