I purchased a weekend getaway package using a promo code, yet the discount never applied even though the payment cleared. I waited a few days for the savings to post, refreshing the account page and double-checking the code entry—nothing changed. What’s the exact process to report this and secure the credit through their official support?
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My plan to celebrate turned stressful when the final charge showed the full rate despite entering the offer. I located my confirmation email, captured screenshots of the original deal page and my payment receipt, and noted the exact promo code. With all evidence ready I opened a support ticket on groupon, where the form prompts for your order number, attachments, and a brief description of the issue. I entered my details, uploaded my screenshots, and explained what I’d tried waiting for the credit to post and verifying the code entry. After submitting, I bookmarked the ticket reference and set a reminder to follow up in 48 hours. Within three days a representative applied the missing discount plus a courtesy credit for the inconvenience. Having everything documented and using their official channel ensured I received the savings I expected without extra hassle.