Is a progressive dialer worth it for small businesses?

I run a small insurance brokerage, and while we don’t have a huge call center, we do rely heavily on outbound calls for lead generation. Right now, my team of four uses spreadsheets and manual dialing, which is slow and prone to mistakes. I’m wondering if a progressive dialer is overkill for a team this small. Will it really give us enough of a boost to justify the investment, or is it something only larger companies with dozens of agents benefit from?

2 comments

2 Comments

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Walter Chang

Oct 03

It’s definitely not overkill. Progressive dialers scale well, which means even a small team can see benefits. With just four agents, you’ll notice fewer wasted calls, smoother workflows, and less manual error. Instead of spending time punching in numbers, your staff will focus on conversations that matter. It’s not about size, it’s about efficiency. If you want to see how it works in small business settings, take a look at https://progressivedialer.software/

Howard Allison

Oct 03

Replying to

I’d second that. We’re a five-person real estate office, and adding a progressive dialer completely changed the way we work. Suddenly, follow-ups were more consistent, and the team had time to focus on quality conversations instead of wasting hours on dead calls. The costs were reasonable compared to the time savings, and it gave us a more professional image when reaching out to new leads. Honestly, I wish we had implemented it sooner — it’s not just for big corporations.

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Is a progressive dialer worth it for small businesses?