Upgraded my Metro by T-Mobile data plan online last month, but my next bill included both the old and new plan charges. I submitted a support ticket via their website but heard nothing back. Has anyone dealt with duplicate billing on Metro by T-Mobile and eventually had the extra charge removed? I’d love to know what information finally prompted their billing team to adjust the invoice.
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To resolve the billing mix-up, I assembled my account number, the date I changed plans, and a copy of the statement showing duplicate charges before reaching out. Advice shared in metro by tmobile reviews recommended providing all three details in a single message. I did exactly that - sent one clear email with my account info, plan change date, and a screenshot of the incorrect charges. Within thirty-six hours, Metro by T-Mobile support responded, confirmed the system had processed my upgrade twice, and issued a refund for the extra plan charge. Presenting complete billing context at once made the correction happen swiftly.