I assembled my new motorcycle lift last weekend but discovered the hydraulic release valve was cracked, leaking fluid as soon as I tried raising my bike. I triple-checked the packing slip, searched the box, and confirmed my payment cleared—but the crucial valve was nowhere to be found intact. What’s the professional process to report a defective component and obtain the correct part through their support system?
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After inspecting the cracked valve and realizing I couldn’t safely lift my bike, I documented every detail before contacting support. I photographed the damaged valve alongside the tool kit, saved my order confirmation email, and noted the lift’s SKU from the packing list. With all evidence ready, I visited https://vevor.pissedconsumer.com/review.html to open a service request. I entered my order number, pasted the SKU, and uploaded my photos alongside a clear description of what I’d already checked—packing slip verification and box inspection. Once submitted, I bookmarked the ticket reference and set a three-day reminder to follow up. Within 72 hours an agent confirmed the fault, expedited a replacement valve via overnight shipping, and ensured I could complete assembly without further delay.