I switched to natural laundry sheets to reduce plastic waste, so I placed my first order expecting a box of eco-friendly sheets within the standard delivery window. When the tracker stopped updating and two weeks went by without a drop at my door, I checked with neighbors and confirmed my payment cleared—but my order never arrived. What’s the precise procedure to file a missing-shipment claim and secure a prompt reshipment through their support system?
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I was eager to swap out my usual detergent pods, so I ordered a month’s supply of laundry sheets and waited patiently until the shipping status froze and then vanished entirely. First, I pulled up my confirmation email and captured a screenshot of the cleared charge. Next, I logged into my account dashboard to verify that my address was entered correctly. With those details at hand, I navigated to earthbreeze and opened a support ticket. I entered my order number, pasted my account email, and uploaded the payment screenshot alongside a brief note of the dates I’d already waited. After submitting, I bookmarked the ticket confirmation and set a reminder to follow up in three days if I heard nothing. Within five days a representative confirmed a carrier oversight and arranged to resend my shipment with expedited delivery. Having clear documentation and using their official portal ensured I didn’t miss a single wash cycle.