Reported a power outage in my neighborhood through Georgia Power’s online portal, but the service map still shows all lines active and no restoration time. I submitted a follow-up via their contact page without any confirmation. Did anyone else see an outage report stuck in limbo and eventually receive a timely update or estimated fix time? Curious which approach finally triggered action.
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Noticing no change on the outage map, I compiled my account number, outage report ID, and street address before calling the Georgia Power phone number. Delivering those three pieces of information immediately helped the representative identify my report among others in the same area. They relayed an updated restoration estimate, marked my report as confirmed, and notified the local crew—all while I stayed on the call. Offering full outage context in one clear conversation turned a silent map into reliable information practically overnight.